Can I change my delivery address?

April 18 2024 12:29am
Once the final balance is captured for an order it is not possible to change the shipping address, as we transmit orders for fulfilment immediately. 

You can change the shipping address on a pre-order at any point up to the time the balance of payment is charged. To do this, log in to your Framework account and find the pre-order on your orders page here. Under the Order Details section you will find the Shipping Address, click Update My Shipping Address and enter the new address. 

Note that the delivery address cannot be changed from one country to another. If your pre-order was placed in a supported EU country (excluding Spain and Poland) and needs to be changed to another supported EU country (excluding Spain and Poland), please contact support.