Orders and Shipping
Articles
What are the shipping fees?
December 15 2021 3:39amOrders with a Framework Laptop currently ship free. For Framework Marketplace orders, shipping costs are calculated during checkout. ...How many Framework Laptops am I able to order?
February 9 2023 6:36pmYou can order one Framework Laptop at a time when pre-ordering, and you can order up to 5 Framework Laptops at a time when they are in stock. If you want t...Can I cancel my pre-order?
December 7 2021 5:19pmYes. Please follow these steps to cancel your pre-order for a full refund of your deposit:Sign into your Framework account Navigate to the order...Can I change my delivery address?
April 18 2024 12:29amOnce the final balance is captured for an order it is not possible to change the shipping address, as we transmit orders for fulfilment immediately. You ca...What forms of payment does Framework accept?
July 8 2024 9:30pmAt this time, we are accepting the following forms of payment:Credit Card (Visa, MasterCard, American Express, Discover, JCB)Debit Card (Visa, MasterCard, Disco...Why do I need to pay a deposit?
December 16 2021 3:31amThe deposit will secure your pre-order and go towards your final payment. If for any reason you cancel your pre-order, you will receive a full refund on y...When will I be charged the balance of my pre-order?
May 14 2021 6:37pmOnce your pre-order is ready to ship, we'll charge the balance of your order (the total minus the deposit) to the payment method on file in your account. &n...What is the Framework Return Policy?
September 12 2021 1:33amYou'll have 30 days from the ship date to return Framework products, unless otherwise specified in the product listing. In order to initiate a return,...Does Framework provide a warranty?
July 1 2024 11:29pmYes. All new Framework-branded products including the Framework Laptop come with a 12 month Limited Warranty in the United States, Canada, and Australia a...Does Framework accept cryptocurrency as a form of payment?
May 19 2021 12:21amWe think cryptocurrencies like Bitcoin are interesting and fit our mission of consumer empowerment, but we don't currently accept them as payment methods du...How do I add or remove items from my pre-order?
November 27 2023 4:54pmIf you need to remove some items such Storage, Memory, or Operating System it is possible to do this directly from the order summary page here on your Framework...What countries and regions do you ship to?
October 8 2024 3:00pmThe Framework Laptop is currently available in the following countries and regions:United States (not including outlying territories) CanadaUnited KingdomG...Why does the Framework Laptop DIY Edition come mostly pre-assembled?
July 7 2022 10:31pmWe wrote a blog post going into more detail about the Framework Laptop DIY Edition and why it ships partially assembled....Can I change the payment method on my pre-order?
March 21 2024 4:56pmYou can change the payment method on your pre-order at any point up to the time of the balance of payment being charged. We recommend checking that your payment...Does Framework have a holiday return policy?
November 27 2024 2:55pmWe want to make it as easy as possible to give a Framework Laptop as a gift. All in-stock orders and pre-orders shipped from November 16th, 2024 through Decembe...Does Framework offer businesses tax (or VAT) exemptions and tax (or VAT) exemption invoicing?
December 29 2022 6:25pmFramework does not currently offer businesses tax (or VAT) exemptions but can provide VAT invoicing on request via Framework Support for all countries where Fra...Which shipping couriers does Framework use to deliver products?
December 5 2023 10:12pmFor US and Canadian orders, Framework uses FedEx to deliver both laptop orders and Marketplace orders. You can track your packages HERE with the tracking provid...Does Framework support freight forwarding of products to unsupported countries/regions (non-EU)?
November 15 2023 11:07pmNOTE: European Union citizens should reference the article located HERE. The messaging below applies to unsupported countries outside of the EU.Framework does n...Indirect signature required on pre-order deliveries
March 23 2023 12:31pmAll shipments for the Framework Laptop will ship via FedEx and will ship with “Indirect signature required”What this means is that FedEx will obtain...My Framework Laptop preorder has shipped but I'm away from my home/business temporarily
March 23 2023 12:40pmAll preorders for the Framework Laptop are being delivered via FedEx Express meaning that you can take advantage of the free FedEx Delivery Manager. If you...Why can't my order for in stock products be canceled or modified?
December 14 2022 12:36amFor in stock products, the full amount of the purchase is captured upfront and the order is immediately transmitted to our 3PL (3rd Party Logistics) partner for...Why do European Refurbished Framework Laptops ship with Expansion Cards while US/Canada orders do not?
February 16 2023 10:37pmFor US and Canada customers, Expansion Cards purchased from the Marketplace can ship at a low price and allow customers flexibility in Expansion Cards selection...Where can I recycle Framework products?
April 13 2023 8:49pmIf you have a Framework product which is no longer functional and cannot be repaired with parts from our Marketplace then the best option is to find a local e-w...What types of addresses does Framework ship to in supported countries/regions?
November 15 2023 11:40pmNOTE: European Union citizens should reference the article located HERE. The messaging below applies to unsupported countries outside of the EU.Framework is abl...Purchasing products in a European Economic Area (EEA) country that Framework does not ship to
August 13 2024 9:51pmFramework currently ships directly to a subset of countries in the European Union (EU), and you can find the list of those in the article HERE. If you are ...How do I obtain an invoice for my fully paid Framework order?
December 16 2023 12:09amNOTE: Customers in Taiwan are unable to use this functionality due to eGUI requirements and invoicing will be sent to your email address electronically.To obtai...Why does my order have a customs delay or hold?
November 25 2024 9:28pmNo need to panic— our Logistics Team is actively monitoring shipments and providing necessary information and documents to customs as needed. Customs...