How do I obtain an invoice for my fully paid Framework order?
December 16 2023 12:07amNOTE: Customers in Taiwan are unable to use this functionality due to eGUI requirements and invoicing will be sent to your email address electronically.
To obtain a formal invoice for your fully paid Framework order (formal invoicing not available for deposit-only orders), please navigate to the Framework website via https://frame.work and login by clicking on the profile icon to the left of the cart (or bag) icon and then clicking "Sign in" as seen in the image below.
Once signed in, click on the profile icon again, and then the "Orders" selection to display all orders associated with your Framework account.
At the bottom of each order, you will see two clickable options. One is "View Order" and the other is "Download / Print Invoice". The "Download / Print Invoice" option will open the invoice for the order in a separate window, and will allow you to either print or download a .PDF file of the invoice.
If you are in one of our officially supported countries listed in the knowledge base article HERE, purchased as a business, require additional information to be added to the invoice such as your VAT ID, or are eligible for 0% VAT (VIES verification required), please contact Framework Support and one of our agents will assist you by verifying eligibility, refunding VAT paid, and preparing an updated invoice.