Warranty Replacement and RMA process for retail memory and storage

September 15 2022 11:31pm

With the Framework Laptop DIY Edition, the memory (DRAM) and storage (SSD) options that we offer are retail ones, currently from Crucial and Western Digital.  These brands provide warranties for their modules, so if you run into an issue with one, please reach out to their support teams to start an RMA process.

Crucial

For retail Crucial DRAM modules, Crucial provides a Limited Lifetime Warranty.  

For the first year of ownership, please contact Framework Support for memory warranty claims.

After the first year of ownership, please contact Crucial Support directly to take advantage of their Limited Lifetime Warranty. You can start an RMA process on their support website: https://www.crucial.com/returns/dram-return

Western Digital

For retail Western Digital storage modules, Western Digital provides a 5-Year Limited Warranty.  You can start an RMA process on their support website: https://support-en.wd.com/app/warrantystatus

For now, please reach out to Framework Support for Western Digital drive issues.