Why can't my order for in stock products be canceled or modified?

December 14 2022 12:36am

For in stock products, the full amount of the purchase is captured upfront and the order is immediately transmitted to our 3PL (3rd Party Logistics) partner for processing. Our transmissions with product instructions are one-way as our systems are independent from one another. Once the order is transmitted, it is considered in preparation for shipment. Orders are locked, cannot be modified, and any attempt to stop the process once it has begun requires manual intervention, a contact to our 3PL, and disruption to the shipping pipeline. We can make an attempt to "stop ship," but the majority of the time, we're not successful, and we are required to send a prepaid label to customers to have the product shipped back to us for a full refund.

It's very important that customers make sure that they've made all necessary changes/modifications before finalizing their purchase to avoid unnecessary frustration. If you are unsure of your purchase or need more information, please reach out to Framework Support before completing the purchase. We're here to help!