# WiFi troubleshooting steps

> If you're unable to see WiFi networks or are seeing flaky WiFi performance, check the following:   If you're on Windows, make sure you have the latest  Frame...

Source: https://knowledgebase.frame.work/en_us/wifi-troubleshooting-steps-SJKMCHnJY

Last updated: 2025-05-19T23:27:38.507Z

If you're unable to see WiFi networks or are seeing flaky WiFi performance, check the following:

1.  If you're on Windows, make sure you have the latest [Framework Laptop Driver Bundle](https://knowledgebase.frame.work/en_us/how-do-i-download-drivers-for-my-framework-laptop-SyHOJGwCu) installed.
2.  If you're on Linux, make sure you're using a kernel version with good support for the WiFi card you are using. You can check the [Linux sub-forum](https://community.frame.work/c/diy-edition/linux/91) in the Framework Community for the latest guidance on this.
3.  Make sure your WiFi antenna are connected properly.  Double check the [WiFi Replacement Guide](https://guides.frame.work/Guide/WiFi+Replacement+Guide/96?lang=en) and make sure that the WiFi Bracket is on top of the module rather than under it.

## If WiFi is Slow

1.  Check if you're connected to a 2.4 GHz network (802.11n or older) or a 5 GHz or 6 GHz network (802.11ac or 802.11ax).  A 2.4 GHz network would have lower maximum throughput, but can have further reach if you are far from your router or access point.
    1.  In Windows, you can check this by going into your Network settings and clicking on the Properties of the network you are connected to.  You can also run the "netsh wlan show interfaces" command in PowerShell.
    2.  In Linux, you can run the "iwconfig" command, or for even more detail, "wavemon".
2.  Try updating to more recent drivers.
    1.  On Windows, you can get the latest drivers for your Framework Laptop from our [BIOS and Driver Downloads](https://knowledgebase.frame.work/bios-and-drivers-downloads-rJ3PaCexh) page as mentioned above. Intel also sometimes offers more recent driver versions for the AX210 on their site: [https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html](https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html)
    2.  For Linux, check if you can update to a newer kernel which includes more recent WiFi drivers.
3.  Check your local network ping to determine if the issue is your Framework Computer's wireless connection to your router, or your router's connection to the wider internet.
    1.  On Windows you can run "ipconfig /all" in PowerShell, copy down the "Default Gateway" address, then use the "ping" command in PowerShell with that address (Example: "ping 192.168.1.1")
    2.  On Linux, you can run the command "ip route" to find your gateway address, then use the "ping" command with that address.