Fingerprint enrollment

July 16 2024 4:54pm

Windows 10

In Windows 10, fingerprint login is set up in the "Sign-in Options" in Windows Settings.

If the option for "Windows Hello Fingerprint" says "This option is currently unavailable", make sure you've installed the Framework Laptop Driver Bundle.

If you've installed drivers already but are finding that the fingerprint reader isn't working after an OS reinstall or hardware change, you may need to reset the fingerprint reader database using the instructions below:

  • Click on the search button in the Taskbar and type “Services”

  • Scroll down and right click on Windows Biometric Service, and click Stop

  • Click on the search button in the Taskbar and type “File Explorer” 

  • Navigate to “C:\Windows\System32\WinBioDatabase” 

    1. Click on This PC on the left hand side of the Window

    2. Double click on Windows (C:) under Devices and drives

    3. Double click on the Windows folder

    4. Scroll down and double click on the System32 Folder

    5. Scroll down and double click on WinBioDatabase

  • Right click on the .DAT file that starts with “74B” and select Delete

  • Click on the search button in the Taskbar and type “Services”

  • Scroll down and right click on Windows Biometric Service, and click Start

  • You can now re-enroll your fingerprints in the “Sign-in options” in Windows.

    1. Click on the search button in the Taskbar and type “Sign-in options”

    2. Click on Windows Hello Fingerprint

    3. Click Add Another

    4. Click Get Started

    5. Enter your PIN

    6. Follow the prompts on the screen

Linux

The fingerprint reader is supported in Linux.  Check out our Linux compatibility page to find a distro with fingerprint reader support.

You will want to check these pages to get your fingerprint reader going:

- Ubuntu LTS

- Fedora

Updating Fingerprint Reader Firmware on Linux for 13th Gen and AMD Ryzen 7040 Series Laptops