How do I add or remove items from my pre-order?

November 27 2023 4:54pm

If you need to remove some items such Storage, Memory, or Operating System it is possible to do this directly from the order summary page here on your Framework account. Any items that you are able to remove from your order yourself will show this on the Order Summary as shown in the screenshot below:

Please note that you will not be able to undo this change and would need to contact Framework Support if you need to add these items back onto the pre-order.

If you'd like to add an item or remove another module from your pre-order you can contact us through our support page and we'll take care of it for you.  Please be sure to include your order number, the name of the item(s) you are looking to add or remove, and the quantity.  

If you'd like to change the full laptop configuration (for example if you want to switch to a pre-built Framework Laptop from a DIY Edition or if you want to change the processor) we can cancel your current pre-order so that you can place a pre-order with your desired configuration.