# Framework > Framework knowledge base – help articles and documentation. ## Orders and Shipping - [What are the shipping fees?](https://knowledgebase.frame.work/en_us/what-are-the-shipping-fees-Sk9SWrvdd.md): Orders with a Framework Laptop currently ship free. For Framework Marketplace orders, shipping costs are calculated during checkout. - [How many Framework Laptops am I able to order?](https://knowledgebase.frame.work/en_us/how-many-framework-laptops-am-i-able-to-pre-order-HJGobHwd_.md): You can place one Framework Laptop pre-order per order. Volume ordering of Framework Laptops is on our roadmap, and we're excited for the opportunity to be a... - [Can I cancel my pre-order?](https://knowledgebase.frame.work/en_us/can-i-cancel-my-pre-order-SkJZfrDOu.md): Yes. Please follow these steps to cancel your pre-order for a full refund of your deposit: Sign into your Framework account Navigate ... - [Can I change my delivery address?](https://knowledgebase.frame.work/en_us/can-i-change-my-delivery-address-HkTHfrvuO.md): You can change the shipping address on your pre-order at any point up to the time the balance of payment is charged. Updating your default address will also ... - [What forms of payment does Framework accept?](https://knowledgebase.frame.work/en_us/what-forms-of-payment-does-framework-accept-rJC7Ua_O_.md): At this time, we are accepting the following forms of payment: Credit Card (Visa, MasterCard, American Express, Discover, JCB) Debit Card (Visa, MasterCard... - [Why do I need to pay a deposit?](https://knowledgebase.frame.work/en_us/why-do-i-need-to-pay-a-deposit-Skozv6Odu.md): The deposit will secure your pre-order and go towards your final payment. If for any reason you cancel your pre-order, you will receive a full refund o... - [When will I be charged the balance of my pre-order?](https://knowledgebase.frame.work/en_us/when-will-i-be-charged-the-balance-of-my-pre-order-rJNtP6__u.md): Once your pre-order is ready to ship, we'll charge the balance of your order (the total minus the deposit) to the payment method on file in your account. &nb... - [What is the Framework Return Policy?](https://knowledgebase.frame.work/en_us/what-is-the-framework-return-policy-Byhrd6uud.md): You'll have 30 days from the ship date to return Framework products, unless otherwise specified in the product listing. In order to initiate a return, ... - [Does Framework provide a warranty?](https://knowledgebase.frame.work/en_us/does-framework-provide-a-warranty-rkQROau_O.md): Yes. All new Framework-branded products including the Framework Laptop come with a 12 month Limited Warranty in the United States and Canada, and 24 mo... - [Does Framework accept cryptocurrency as a form of payment?](https://knowledgebase.frame.work/en_us/does-framework-accept-cryptocurrency-as-a-form-of-payment-SkrFF0Wt_.md): We think cryptocurrencies like Bitcoin are interesting and fit our mission of consumer empowerment, but we don't currently accept them as payment methods due... - [How do I add or remove items from my pre-order?](https://knowledgebase.frame.work/en_us/how-do-i-add-or-remove-item-from-my-pre-order-H1rEGjs9d.md): If you need to change some items that are part of your preorder it is possible to do this directly from the order summary page here on your Framework account. - [What countries and regions do you ship to?](https://knowledgebase.frame.work/en_us/what-countries-and-regions-do-you-ship-to-r1899ikiO.md): Framework Products are currently available to ship to the following countries and regions United States not including outlying territories Canada United - [Why does the Framework Laptop DIY Edition come mostly pre-assembled?](https://knowledgebase.frame.work/en_us/why-does-the-framework-laptop-diy-edition-come-mostly-pre-assembled-HkQbFarAd.md): We wrote a blog post going into more detail about the Framework Laptop DIY Edition and why it ships partially assembled. - [Can I change the payment method on my pre-order?](https://knowledgebase.frame.work/en_us/can-i-change-the-payment-method-on-my-pre-order-BJKIQAvMF.md): You can change the payment method on your pre-order at any point up to the time of the balance of payment being charged. To do this, you can log into y... - [Does Framework have a holiday return policy?](https://knowledgebase.frame.work/en_us/does-framework-have-a-holiday-return-policy-ryT8imNuK.md): We want to make it as easy as possible to give a Framework Laptop as a gift. We've enabled a holiday extension to our standard 30-day return window. &n... - [VAT Exemptions and VAT Invoicing](https://knowledgebase.frame.work/en_us/vat-exemptions-and-vat-invoicing-r1CssPYkc.md): For VAT invoicing and exemptions you can add your VAT Number during the checkout process You will find the text field for this under the Billing Address inform - [Which shipping couriers does Framework use to deliver products?](https://knowledgebase.frame.work/en_us/which-shipping-couriers-does-framework-use-to-deliver-products-H1Z7iAy9.md): For US and Canadian orders, Framework uses FedEx to deliver both laptop orders and Marketplace orders. You can track your packages HERE with the tracking p... - [Does Framework support freight forwarding of products to unsupported countries/regions (non-EU)?](https://knowledgebase.frame.work/en_us/does-framework-support-freight-forwarding-of-products-to-unsupported-countries-regions-SJFhK43x9.md): Framework does not officially support any countries/regions other than those available for sales and shipment via Framework's own sales pages. - [My Framework Laptop preorder has shipped but I'm away from my home/business temporarily](https://knowledgebase.frame.work/en_us/my-preorder-has-shipped-but-i-m-away-from-my-home-business-temporarily-H1Oz_ALh5.md): All preorders for the Framework Laptop (12th Gen Intel® Core™) are being delivered via FedEx Express meaning that you can take advantage of the fre... - [Why can't my order for in stock products be canceled or modified?](https://knowledgebase.frame.work/en_us/why-can-t-my-order-for-in-stock-products-be-canceled-or-modified-Synbv9IOs.md): For in stock products - [Why do European Refurbished Framework Laptops ship with Expansion Cards while US/Canada orders do not?](https://knowledgebase.frame.work/en_us/why-do-european-refurbished-framework-laptops-ship-with-expansion-cards-while-us-canada-orders-do-not-By2c072po.md): For US and Canada customers Expansion Cards purchased from the Marketplace can ship at a low price and allows the customer flexibility in the Expansion Cards - [Where can I recycle Framework products?](https://knowledgebase.frame.work/en_us/where-can-i-recycle-framework-products-Hye5cJIG2.md): If you have a Framework product which is no longer functional and cannot be repaired with parts from our Marketplace then the best option is to find a local ew - [What types of addresses does Framework ship to in supported countries/regions?](https://knowledgebase.frame.work/en_us/what-types-of-addresses-does-framework-ship-to-in-supported-countries-regions-HytHMuuon.md): Framework does not support shipping to freight forwarders, re-shippers, PO Boxes, or temporary accommodations such as hotels, motels and hostels. - [Purchasing products in a European Economic Area (EEA) country that Framework does not ship to](https://knowledgebase.frame.work/en_us/eu-unsupported-SJByUb7a.md): You can purchase from any EU country, but you are responsible for logistics and shipping costs if it is not an EU country that Framework supports shipping to. - [How do I obtain an invoice for my fully paid Framework order?](https://knowledgebase.frame.work/en_us/invoice-request-H1AVfv5Ip.md): How to obtain an invoice for a fully paid Framework order - [Why does my order have a customs delay or hold?](https://knowledgebase.frame.work/en_us/why-does-my-order-have-a-customs-delay-or-hold-Sk4VswG7yx.md): No need to panicour Logistics team is actively monitoring shipments and providing necessary information and documents to customs as needed Customs delays - [US Tax Exemption](https://knowledgebase.frame.work/en_us/us-tax-exemption-Skd8YEk9xx.md): At this time Framework is only able to provide Tax Exemption for US customers if they have partnered with our Framework for Business team If you are an organi - [Upcoming Currency Change: Bulgarian Euro Transition](https://knowledgebase.frame.work/en_us/upcoming-currency-change-bulgarian-euro-transition-S1mNt8uQZg.md): The European Central Bank has announced that Bulgaria will officially adopt the Euro on January 1 2026 To comply with national regulations our Bulgar - [VAT and Shipping Information on Invoices Explained (EU Customers)](https://knowledgebase.frame.work/en_us/vat-and-shipping-information-on-invoices-explained-eu-customers-B1VsUkJ8We.md): VAT Information for EU Customers When placing an order through Frameworks Marketplace the shipping origin and VAT details shown on your invoice may vary de ## Account and Profile - [How do I contact Framework Customer Support?](https://knowledgebase.frame.work/en_us/how-do-i-contact-customer-support-SJjYsT__O.md): Framework would love to hear from you! If you have any questions send us an message from our support page . Feel free to also check out Knowledge Bas... - [How do I reset my Framework user account password?](https://knowledgebase.frame.work/en_us/how-do-i-reset-my-framework-user-account-password-rJN8w37t.md): You can reset your password by entering your email address on the following page: https://frame.work/password/recover - [ReCaptcha error when submitting a support ticket via the webform](https://knowledgebase.frame.work/en_us/recaptcha-error-when-submitting-a-support-ticket-via-the-webform-r1YrjLrlq.md): If you are a receiving a ReCaptcha error when attempting to submit a support ticket via the support webform, this is likely caused by adblocking or js-blocki... - [How do I change the Email address associated with my Framework account?](https://knowledgebase.frame.work/en_us/how-do-i-change-the-email-address-associated-with-my-framework-account-rJFSo3XfJl.md): If you would like to change the email addrs