What is the Framework Return Policy?

September 12 2021 1:33am

You'll have 30 days from the ship date to return Framework products, unless otherwise specified in the product listing.  In order to initiate a return, please contact Framework Support through our support form and be sure to include your order number.  For more details, check out our Terms of Sale at https://frame.work/terms-of-sale

We'll send you a return shipping label, and if necessary return packaging to get the item back to our service center.  The service center will inspect the return within five business days.  If there is cosmetic or functional damage, we may need to deduct a reprocessing fee from the refund to cover the cost of refurbishing the item.  We may also deduct shipping costs from the refund.  We'll then issue the refund to your payment method on file, and you'll receive it within 5-10 business days, depending on your bank.